Nahan’s Fulfillment Department: An Interview with Jenny Chirhart
Author: Melissa Fransen, Marketing Manager
Meet Jenny. Jenny started with Nahan in 1996. Jenny leads Nahan’s Fulfillment department, which is our newest division at Nahan. This new department continues to be a huge growth area for Nahan. We’ve more than doubled our staff count in this department in less than two years and continue to add an impressive amount of customers and projects. I thought I’d take this special opportunity to introduce Jenny and some of the great things that Nahan’s Fulfillment department is up to these days.
Jenny, first tell me a little about your career path at Nahan.
Jenny: I’ve held a variety of roles at Nahan. I started my career in the mail center as a Helper on the high-speed inserters, then I moved into the Quality Checker role, and from there I was a Laser Operator. I wanted to learn more about the company so I joined the Customer Service team and worked there for nine years, then held positions in Prep and Purchasing. From there, I became a Lead in our Fulfillment department in May of 2018 and became a Shift Leader in July of 2019.
That is fantastic Jenny! Can you give me an overview of how Nahan’s Fulfillment department started?
Jenny: Nahan’s Fulfillment department was started as a result of a customer asking us to do a UPS mailing for them. It started off with small quantities for the project and has grown into a large volume of quantities each week. We’ve continued to expand this area and we are now doing projects for a wide range of other customers as well. One of the great things about Nahan is that when we have a customer that is looking for us to do any type of mailing project to make things easier on their end, we have an awesome team that comes together to find a solution for them.
What types of projects is our team currently doing?
Jenny: Currently, our team is working on a 3-way match mailing project. Basically, we have a three-panel folder that gets a personalized letter and a personalized card added into the folder. Then, this package will go into a pre-labeled, addressed OSE.
What other types of projects have we done?
Jenny: We’ve done a large variety of assemble, pack and ship projects. Two particular projects stand out. One was a tube mailing project, where we put a personalized letter into the tube, taped the ends, and put an address label and meter strip on to mail it and the other, we put together a Holiday gift package last year with calendars and holiday cards included.
What are you most proud of that the Fulfillment team has accomplished?
Jenny: I’m very proud of this team with how well they work together and help each other. They know what needs to be done and they have fun doing it.
Anything else you’d like to share?
Jenny: This group of individuals are truly amazing to work with. There is a lot of teamwork. They work very hard together to get the jobs done so we meet the customer’s expectations.
Jenny, this has been great. Thank you for your time!
Interested in learning more about our Fulfillment services? Contact us to learn more.
Bio: Melissa Fransen is our Marketing Manager. She started with Nahan in May of 2017. Melissa is responsible for Nahan’s marketing initiatives, which includes everything from conference planning to social media initiatives. In her spare time, Melissa enjoys spending time with her husband and enjoying time in the outdoors with family and friends.