The Quality of our Employees – One of our Nahan Differentiators

Author: Melissa Fransen

Quality. We pride ourselves on the quality of our print. We pride ourselves on the quality of our customer service. We pride ourselves on the quality of delivering results. Ultimately, all of the quality we pride ourselves on comes down to one thing and that is the quality of our people. Expecting excellence from our employees requires a strong dedication and vision from our training team. Excellent employees are built with the support, encouragement, and knowledge of talented team leaders. When you become an employee of Nahan, you become a part of something bigger – an entire community of people who are invested in producing great results and in living our Nahan Values. No matter your position, whether you are a Production Assistant or a Leader in the company, everyone on our team plays an integral role at Nahan and every position matters.

“A fun fact about Nahan is that our average tenure is 12.2 years.”

Our Hiring Process

Finding quality employees starts with our hiring process. Great employees refer great employee so we offer an employee referral bonus program. Other than word of mouth for new recruits, we post open positions on our website, our social media pages (LinkedIn, Facebook, and Twitter), on the radio, and through a variety of other advertising means. Our hiring process includes a series of interviews and if selected for a role, the new employee will be required to a complete a background check and a physical prior to starting with our team.

Starting a Job at Nahan – Orientation

Beginning a new role at Nahan starts with a day of orientation, which includes everything from basic safety to hearing protection to learning Nahan’s emergency action plans. We also invite a number of employees from across the company to a luncheon to welcome our new employees and to make them feel comfortable (Note: with COVID-19, this is temporarily suspended at the moment). At Nahan, safety is at the cornerstone of what we do, so we put a lot of emphasis on our safety programs right from day one. On the second day of employment at Nahan, we start training on manuals, processes, and procedures. For manufacturing positions, we also start to give new employees “a feel” of their new position with some very basic training on the production floor.

Setting our Employees Up for Success

After orientation, the employee starts to learn more about their new role each day. We get them comfortable with equipment, maintenance, trouble-shooting, basic procedures, and standard operating procedures (SOP’s). Our leaders also pair our new employees with a “buddy” so they will have a resource to learn from and a “go to person” with questions. Our leaders stay in close contact with new employees and they also move them to different equipment so they get cross-functional training on a variety of equipment. This provides an opportunity for our employees to gain experience and to find what they enjoy doing each day.

Mod Training

In addition to the above ways of setting our employees up for success, we also start doing “mod” training. There are four mods for each position. These mods provide “on-the-job training” for employees. Each mod takes up to twelve weeks. These mods give employees time to “practice” their new role. We track the progress of each new employee in their mods and each mod has a test at the end that will need to be completed and passed. If we see an opportunity that the employee should have further training, we will continue hands-on training with the employee to ensure they are successful in their role.

Certification Patches

Once an employee passes all four mods, they become “certified.” With the certification process, they receive a patch that they can put on the sleeve of their uniform to showcase their certification level.

Promoting Within

At Nahan, there is a lot of room for growth and for advancement opportunity. We prefer to promote within our walls for positions and post our available positions internally.

Jobs at Nahan

If you are interested in learning more about a career at Nahan, visit our careers page or contact us to learn more.

Bio: Melissa Fransen is our Marketing Manager. She started with Nahan in May of 2017. Melissa is responsible for Nahan’s marketing initiatives, which includes everything from conference planning to social media initiatives. In her spare time, Melissa enjoys spending time with her husband and enjoying time in the outdoors with family and friends.

Three Benefits of Working for a Family-Owned Business

 

Author: Melissa Fransen, Marketing Manager

If you are considering joining the team at Nahan, I’d like to tell you about three benefits of working for a family-owned business from my perspective. I started with the team at Nahan in the summer of 2017 in the Marketing Department and from the first time I walked into the building to interview, I could “feel” the family atmosphere of Nahan. As I walked around the facility, every single person I came in contact with said hello to me. It might sound trivial, but that truly mattered to me when making the decision to work for Nahan.

Here are three benefits that I see in working for a family-owned business:

 

1. The Owners Play an Active Role in our Business

Nahan was founded in 1962 by James D. and Helen Nahan. Today, we are owned by three of their children. One of their grandchildren works here as well. Our company was built from the ground up. Today, we are proud to have over 350 employees and we are in the top 20 of the largest employers in St. Cloud, MN.  The three owners of Nahan are actively involved in our business today and they are also the long-term visionaries for our future. They are accessible for the requests of our employees and are available for the needs of our customers, willing to step in at any point to help and/or make decisions. It’s the personalized service and investment in our clients’ success that has continued to be one of our biggest Nahan Differentiators.

Our owners care about our employees and they care about our success. When we celebrate anniversaries, they are here. When we have quarterly business update meetings, they are here. When we have milestones, they are here. That is quite a good feeling to know who we are working for and that the owners are invested in each of us as employees.

 

2. Values

At Nahan, we talk a lot about our Nahan Values. These values were established by our owners and our leadership team.

N = Never Stop Being the Best

A = Always Treat Others with Dignity and Respect

H = Honesty and Integrity

A = Amaze Our Internal and External Customers

N = Now is the Time

The owners live and promote these values and they expect each of us to do the same. When we recognize our team members, we always associate the recognition with upholding at least one of these values.

 

3. Culture

The last, but most important benefit I see in working for a family-owned business is our culture. I had recently pulled a statistic and 28% of Nahan’s employees have worked here for more than twenty years. Wow, that is pretty amazing! These employees have seen each other through milestones, growing families, successes, and challenging times as well. We also have employees that have brothers, sisters, mothers, fathers, and children that work here. Family is important to the owners at Nahan and it’s important to the employees as well.

We did a little video recap for one of our employee meetings at the end of last year. We asked our employees to share their favorite part about working for Nahan. It was a resounding winner – the majority of our team said “the people.” I’d definitely agree.

Learn more about Nahan’s culture and current job openings.

Bio: Melissa Fransen is our Marketing Manager. She started with Nahan in May of 2017. Melissa is responsible for Nahan’s marketing initiatives, which includes everything from conference planning to social media initiatives. In her spare time, Melissa enjoys spending time with her husband and enjoying time in the outdoors with family and friends.