SAINT CLOUD, MN – December 15, 2020 – Nahan Printing, Inc., the Minnesota-based provider of award-winning commercial print, direct mail, and digital marketing solutions, has completed their newest SOC 2 + HITRUST CSF compliance, audit, and report.
The accomplishment marks the seventh successful American Institute of Certified Public Accountants (AICPA) SOC 2 report for Nahan, and the first with the HITRUST CSF (Common Security Framework) mapping.
“Along with our PCI DSS certification and third-party risk assessments, our SOC 2 engagement and report is one of our most important security initiatives of the year,” said Curt Tillotson, Nahan’s Chief Operating Officer.
“And now that we’ve successfully mapped and met the rigorous HITRUST CSF requirements to our SOC 2 report, our customers and prospects can be confident in yet another way we show our dedication to information security and their data protection.”
As in earlier years, Copeland Buhl & Company PLLP of Wayzata, Minnesota, conducted Nahan’s SOC 2 engagement. The audit confirmed Nahan designed and effectively operated their policies, procedures, and controls during the audit period to meet the AICPA’s Trust Services Criteria related to security, availability, confidentiality, and others.
The HITRUST CSF aligns the requirements from other security frameworks such as HIPAA, PCI DSS, and ISO, and provides details on how to carry out the required controls.
Nahan’s combined SOC 2 + HITRUST CSF report provides a “best-of-both-worlds” approach. The report maps the Trust Services Criteria to the HITRUST CSF and allows Nahan to illustrate their compliant controls in a single report for their stakeholders, clients, and prospects.
Nahan Printing, Inc. is a Minnesota-based, independent, world-class printer committed to providing end-to-end solutions that add value to clients. Since its start in 1962, Nahan has specialized in catalog, direct mail, and digital print solutions for industries such as retail, financial services, non-profit, and hospitality. With a client roster of legendary brands, Nahan prints iconic work that is the highest level of quality and innovation in the industry. For more information about Nahan, please visit nahan.com.
We are thrilled to announce that the Nahan website is the recipient of a W3 Gold Award in the category of General Website – Professional Services. The W3 Awards recognize digital excellence in the categories of websites, apps, social content, videos, podcasts, and marketing. Our team is incredibly excited to be awarded this honor that recognizes the hard work of our website launch team and the talents of the team at Lawrence & Schiller. This accomplishment would truly not have been possible without the collaboration of Lawrence & Schiller – a huge thank you to their dedicated team! The award win comes just one year after our website launch in October of 2019. To celebrate both our W3 Awards win and our new website’s one-year anniversary, I spoke with the members of the website launch team to gather insight on the goals and accomplishments of the website launch.
Our website launch team included the following Nahan team members
Melissa Fransen (Marketing Manager)
Aaron Weekes (Director of Business Support Services)
Curt Tillotson (Chief Operating Officer)
Jim Hesch (Client Service Team Leader)
Adam Rohde (Department Leader – IT)
John Klumb (Vice President of Sales and Marketing)
Brenda Blonigen (Senior Account Manager)
Joseph Jachimiec (Security Administrator)
What were some of your goals with the new website?
Melissa: We wanted our website to represent Nahan and our brand, be SEO (Search Engine Optimization)-focused, and be optimized for lead generation. We also wanted it to focus on our people, thought-leadership, and our culture.
John: One of my goals was to have a robust group of blogs available that would be added to on a regular basis. My hope was that this would drive repeat visitors and make us known as a leader in providing valuable content. Thanks to the efforts of many, this is a reality.
What did you enjoy most about the process of relaunching the website?
Aaron: I really enjoyed identifying and creating the profiles of people using the website. The process really helped us understand the content that different consumers would want to know and the best way to tell our story to them. It was a great exercise that Lawrence & Schiller helped us through.
Lawrence & Schiller: It was a unique and rewarding experience to work with our long-time print partner and help them to create a website that is as innovative as they are. For a business who is always dedicated to producing the best work, it was great to turn the tables and put the focus on Nahan.
Brenda: I thoroughly enjoyed learning how much it takes to create a website and the intricate parts of it. It was a great learning experience for me. The Nahan and Lawrence & Schiller team members were so knowledgeable and I learned so much from all of them. They were fun, creative, great thinkers, and such a joy to work with. Wow! Such amazing people.
Does anything in particular stand out to you as something cool or noteworthy you learned during the process?
Jim: I thought it was pretty cool how easy it was to add content. We were able to add some awesome pictures to our website. I’m happy that it’s able to show some friendly team faces.
Melissa: It was a fun process as to how our team built the site tailored to all of the different personas of people who come to the site – from job seekers to community members to customers to print professionals that have been in the industry their entire career to print newbies. There is something for everyone and we continue to build blogs tailored to all of the different people that come to our website.
Adam: I loved the cross-department collaboration that went into the build. The chance to highlight individuals and show who we are was probably my favorite part of the process.
Lawrence & Schiller: Nahan assembled the perfect team to tackle this project. When I say perfect, I really mean that. It was a diverse group of folks from multiple departments and parts of the business, but the special part was how focused their team was when it came to decision-making. As L&S led discussions on vision, audience, content, design and functionality – the Nahan team (time and time again) would collaborate and reach a final, definitive direction on where they wanted to go. This was also a nod to Melissa who had a passion for innovation but a commitment to team.
From your perspective, what was the most difficult challenge you faced during the launch?
Aaron: We took the approach to start from scratch instead of just improving the current site. This was challenging because it took time and caused us to rethink everything, but it was worth the investment.
Joseph: The Nahan team was so fun to work with, and Melissa was a great team lead, so I honestly don’t remember any particularly difficult challenges. Lawrence & Schiller was top-notch, very friendly, talented, and professional. I’m just glad I was able to play a part in the launch from a security perspective, as well as helping with the design, photography, and content. It’s a great website!
Brenda: My greatest challenge was just to understand the whys behind the creative portion of what we were trying to accomplish. How exactly information pulls into a website was a mystery to me, but so very interesting learning this.
Curt: The most difficult part of the process was deciding which words we wanted to make sure that we mentioned on the site so that we show up on Google searches. It was a daunting task, but Melissa and our team at Lawrence & Schiller showed us how to work through it.
What made you the most proud during the process of launching the website?
John: I am proud of the fact the new website does such a great job of conveying who we are and what Nahan is and that we’re not just a printer.
Jim: I’m proud of our collaboration and brainstorming sessions. And then we would all get together with each addition and review . . . oh my, I love smart people.
Lawrence & Schiller: Adding the photo/video shoot to this project really made the website go from “great” to “award winning”. Nahan’s decision to invest in capturing the company culture, people and processes through photography and videography allowed L&S to design a website that was modern, forward-thinking and simply different from your typical print shop. The website truly delivers on its promise of being world-class.
Curt: Our Nahan team that brainstormed our website was amazing. They brought energy, creativity, and competency to the project well beyond what I ever could have imagined. They worked as a team and got it done.
Feel free to explore our website and let us know what you think!
Bio: Camille Lehmann is on the Marketing team and started with Nahan in January of 2020. Camille is responsible for assisting in Nahan’s marketing strategies and goals. She is currently pursuing her master’s degree in Marketing with a specialization in Project Management. In her spare time, Camille enjoys writing, going to coffee shops, and spending time with friends and family.
PCI DSS is an information security framework designed by the Payment Card Industry Security Standards Council (PCI SSC). PCI Compliance is for entities that transmit, process, or store credit card data. The standard guides organizations in protecting cardholder data by preventing fraud and securing Cardholder Data Environments (CDEs).
2020 marks the fifth year in a row that Nahan has earned the demanding certification. To meet compliance requirements, Nahan performed ongoing management and auditing of physical, technical, and administrative controls of their CDE throughout the year.
The successful audit resulted in Nahan’s Attestation of Compliance (AOC) for Service Providers. The AOC reviews Nahan’s compliance in detail by assessing the 12 main requirements of PCI DSS. Requirements include maintaining a vulnerability management program, implementing strong access control measures, maintaining information security policies, and more.
FRSecure LLC of Minnetonka, Minnesota, conducted Nahan’s PCI audit. As a PCI DSS Qualified Security Assessor (QSA), FRSecure provided the necessary expertise to evaluate and consult Nahan on their PCI DSS compliance.
Nahan Printing is a Minnesota-based, independent, family-owned, world class printer committed to providing end-to-end solutions that add value to clients. Since its inception in 1962, Nahan has specialized in catalog and direct mail printing for industries such as retail, financial services, non-profit, and hospitality. With a client roster of legendary brands, Nahan prints iconic work that represents the highest level of quality and innovation in the industry. For more information about Nahan, please visit https://www.nahan.com/.
The achievement marks the sixth time that Nahan has met the SOC 2 compliance requirements as specified by the American Institute of Certified Public Accountants (AICPA).
The successful audit resulted in a SOC 2 independent service auditor’s report describing Nahan’s commercial printing and direct mail system and the suitability of the design and operating effectiveness of Nahan’s controls.
“The SOC 2 audit process is an important engagement for us,” said Curt Tillotson, Chief Operating Officer. He continues:
“One of our core values is to amaze our customers. We do that not only through product quality and superior customer service but also by demonstrating our commitment to data protection and security. Our consistent SOC 2 compliance is a big part of that commitment.”
Nahan Printing is a Minnesota-based, independent, family-owned, world class printer committed to providing end-to-end solutions that add value to clients. Since its inception in 1962, Nahan has specialized in catalog and direct mail printing for industries such as retail, financial services, non-profit, and hospitality. With a client roster of legendary brands, Nahan prints iconic work that represents the highest level of quality and innovation in the industry. For more information about Nahan, please visit nahan.com.
2019 was another great year for Nahan and I thought it would be a great time to take an opportunity to interview Curt Tillotson, who serves as Nahan’s Chief Operating Officer. Curt started with Nahan in 2011 after many years at a regional grocer and at Best Buy in business development and financial roles . Outside of work, Curt is kept quite busy with his wife and their seven children. So, without further ado, let’s get started!
What are three accomplishments that you are particularly proud of that Nahan achieved in 2019?
Curt: Well, 2019 was an amazing year with many all-time records established. I can only pick three? This is not easy but I will give it a shot:
First, we managed to land over 100 new accounts. We are very appreciative of all of the companies that trust us to print for them.
Second, our new website was launched in 2019 and it looks amazing! Take a look when you have a chance.
Third, we continue to invest in our business and have purchased industry-leading equipment which allows us to amaze our customers even more
In three words, tell me what you think made Nahan stand out in 2019.
Curt: PEOPLE! PEOPLE! PEOPLE! We are so proud of our people. We continue to create opportunities for them and they step up again and again.
What do you like most about working for Nahan?
Curt: I really enjoy working side by side with this amazing team here at Nahan. We accomplish far more than I could ever ask or imagine.
Nahan won several awards again for the quality of our work through Gold Ink, Sappi, and PIM – something we are very proud of. Tell me from your perspective, what this means to you.
Curt: Plain and simple, we are the best printer in North America. All of these awards are a testimony to what our customers tell us every day. We truly never stop being the best.
Nahan opened Nahan University, our employee training center in 2019, which has already benefited many of our employees. Tell me about how things are coming along with the training center.
Curt: As we go into 2020, there will be a lot of training opportunities for all of our employees. We believe that is the best way to equip our people to win in the marketplace.
Do you have any New Year’s Resolutions you’d like to share?
Curt: Suffice it to say, I will be part of a weight loss team!
You speak quite often about our Nahan Values. Tell me about one of those values and what it means to you.
Curt: Never Stop Being the Best!
This value epitomizes Nahan Printing and our founders and owners. We are never satisfied with the status quo. We always want to make things better. It has been said that the slowest a piece of equipment runs is the first day it comes in the building. That is our attitude day in and day out. And, it is absolutely critical. Competition is fierce in the print industry. Our customers have many choices when it comes to printing. We have to be the best in the business in order to win.
“It has been said that the slowest a piece of equipment runs is the first day it comes in the building.”
Nahan supported a number of local charitable organizations again in 2019. Tell me about one that stood out to you this year.
Curt: We supported the United Way more than ever in 2019. I love the work that United Way does day in and day out. Not only do they help many, many people who are truly in need but they also make sure that our charitable donations are spent wisely.
What are you most excited about as Nahan goes into 2020?
Curt: Winning! We have made tremendous strides as a company and I look forward to making even greater progress in 2020. We have great employees who operate as a team. We have industry leading equipment. We have a customer base that LOVES our work.
Bio: Melissa Fransen is our Marketing Manager. She started with Nahan in May of 2017. Melissa is responsible for Nahan’s marketing initiatives, which includes everything from conference planning to social media initiatives. In her spare time, Melissa enjoys spending time with her husband and enjoying time in the outdoors with family and friends.
The training center will offer the following types of training for employees:
Math & Measurement Training
Mechanical Aptitude Training
Hands-on Equipment Training
The ribbon cutting ceremony included presentations from Mike Nahan, CEO; Julie Nowacki, Director of HR; and Curt Tillotson, COO. Tammy Anhalt-Warner, Director – Welcome Center and Workforce Center from St. Cloud State University was also present for the event.
“We value investing in our employees and it is something that continues to separate Nahan as an employer of choice in our community. I am excited about this partnership with the local colleges and universities here in St. Cloud and what this partnership means for the future of our current and future team members,” said Mike Nahan, CEO.
Nahan Printing also revealed the name for their new training center at the ceremony. Prior to the ribbon cutting ceremony, Nahan had an internal contest for their employees to submit name ideas for their new training center. After reviewing the 73 entries from employees, the owners selected “Nahan University,” submitted by Lisa MacDonald, Account Manager.